How to install the product |
 |
step 1 Connect the Wellune app with your device |
 |
step 2 Remove the protective tape from the device |
 |
step 3 Mount the device approximately 50-100 cm above the headboard |
Shipping Information
Shipping Destinations
We offer international shipping to supported countries, including the United States, Japan, Europe, Singapore, and other available regions.
Available shipping destinations can be checked during the order and checkout process.
Shipping Fees
International shipping fees vary depending on the destination country, product, and package weight.
Shipping fees will be calculated and charged at checkout.
Customs, Duties, and Import Fees
Customs duties, import taxes, VAT, customs clearance fees, and other charges may be imposed according to the customs regulations of the destination country.
All customs duties, taxes, and import-related fees are the responsibility of the recipient, meaning the customer.
Customs duties, import taxes, customs clearance fees, and local courier fees already paid are not refundable through us.
Delivery Time
International delivery usually takes approximately 7 to 14 business days.
Delivery may be delayed due to customs clearance, local courier circumstances, weather conditions, or other logistics issues.
Recipient Information
Customers are responsible for providing accurate recipient information, including full name, shipping address, contact number, and postal code.
If delivery is delayed, returned, or disposed of due to incorrect recipient information, failure to contact the recipient, unpaid customs duties or taxes, refusal of delivery, customs restrictions, or other reasons attributable to the customer, any related costs will be the customer’s responsibility.
Costs caused by such customer-related reasons may include shipping fees, return shipping fees, storage fees, disposal fees, and redelivery fees.
Exchange and Return Policy
Return Request Period
Exchange or return requests may be submitted within 14 days of receiving the product.
Exchange or return requests must be submitted through the 1:1 inquiry board on our official online store or through our customer service center.
Products returned without prior request or approval may not be eligible for exchange, return, or refund.
Exchanges or Returns Due to Customer Preference
For exchanges or returns due to a change of mind, order mistakes, incorrect recipient information, or other reasons attributable to the customer, all related costs will be the customer’s responsibility.
Costs borne by the customer may include the original international shipping fee, return international shipping fee, customs clearance fees, customs duties, import taxes, VAT, storage fees, and redelivery fees.
These costs may be deducted from the refund amount or charged separately.
If a refund of customs duties, import taxes, customs clearance fees, or other local charges is required, the customer must request it directly from the customs authority or courier in the destination country.
Defective Products, Incorrect Delivery, or Missing Components
If the exchange or return is due to a defective product, incorrect delivery, or missing components caused by us, the exchange or return will be processed at our expense after review.
Customers must first submit supporting materials, such as photos or videos, through our customer service center.
If a product is returned without our prior instructions, we may not be responsible for additional costs, customs delays, loss, or other issues that may occur during the return process.
Required Steps for Hardware Device Exchanges or Returns
For hardware device exchanges or returns, customers may be required to complete certain steps according to our instructions before returning the product.
Customers may need to unlink the device from the app, remove the device from their account, and perform a factory reset.
If the device is returned while still linked to a user account or personal information, the exchange or refund process may be delayed due to privacy protection and product inspection procedures.
If the product’s serial number has been registered, activated, exposed, or used in a way that reduces the value of the embedded software or service, the exchange or return may be restricted.
Cases Where Exchanges, Returns, or Refunds May Be Restricted
Exchanges, returns, or refunds may be restricted in the following cases:
More than 14 days have passed since the product was received.
The product, parts, components, or packaging box is damaged, making resale difficult.
There are signs that the product has been used.
The product has been damaged due to the customer’s fault.
The product’s serial number has been registered, activated, exposed, or used.
The product is returned without prior request or instructions from our customer service center.
The product is returned due to refusal of delivery, incorrect recipient information, unpaid customs duties or taxes, customs restrictions, or other reasons attributable to the customer.
The product has been disposed of or cannot be recovered.
Refund Process
Refunds will be processed only after the returned product arrives at our logistics center and passes inspection.
For returns caused by reasons attributable to the customer, actual costs incurred will be deducted from the refund amount.
Deductible costs may include international shipping fees, return shipping fees, customs duties, import taxes, customs clearance fees, storage fees, and redelivery fees.
If the product is lost, damaged, disposed of, or cannot be recovered during the return process, the refund may be restricted.
Customer Service
Inquiry Channels
1:1 inquiry board on our official online store
Official email: contact@wellune.com
Operating Hours
10:00 AM – 5:00 PM KST
Lunch break: 11:30 AM – 1:00 PM KST
Closed on weekends and public holidays
Warranty and Consumer Compensation
Product warranty and consumer compensation matters shall be handled in accordance with applicable laws and regulations, regional consumer dispute resolution standards, and the company’s individual terms, conditions, and notices.
How to install the product |
|
step 1 Connect the Wellune app with your device |
|
step 2 Remove the protective tape from the device |
|
step 3 Mount the device approximately 50-100 cm above the headboard |
Shipping Information
Shipping Destinations
We offer international shipping to supported countries, including the United States, Japan, Europe, Singapore, and other available regions.
Available shipping destinations can be checked during the order and checkout process.
Shipping Fees
International shipping fees vary depending on the destination country, product, and package weight.
Shipping fees will be calculated and charged at checkout.
Customs, Duties, and Import Fees
Customs duties, import taxes, VAT, customs clearance fees, and other charges may be imposed according to the customs regulations of the destination country.
All customs duties, taxes, and import-related fees are the responsibility of the recipient, meaning the customer.
Customs duties, import taxes, customs clearance fees, and local courier fees already paid are not refundable through us.
Delivery Time
International delivery usually takes approximately 7 to 14 business days.
Delivery may be delayed due to customs clearance, local courier circumstances, weather conditions, or other logistics issues.
Recipient Information
Customers are responsible for providing accurate recipient information, including full name, shipping address, contact number, and postal code.
If delivery is delayed, returned, or disposed of due to incorrect recipient information, failure to contact the recipient, unpaid customs duties or taxes, refusal of delivery, customs restrictions, or other reasons attributable to the customer, any related costs will be the customer’s responsibility.
Costs caused by such customer-related reasons may include shipping fees, return shipping fees, storage fees, disposal fees, and redelivery fees.
Exchange and Return Policy
Return Request Period
Exchange or return requests may be submitted within 14 days of receiving the product.
Exchange or return requests must be submitted through the 1:1 inquiry board on our official online store or through our customer service center.
Products returned without prior request or approval may not be eligible for exchange, return, or refund.
Exchanges or Returns Due to Customer Preference
For exchanges or returns due to a change of mind, order mistakes, incorrect recipient information, or other reasons attributable to the customer, all related costs will be the customer’s responsibility.
Costs borne by the customer may include the original international shipping fee, return international shipping fee, customs clearance fees, customs duties, import taxes, VAT, storage fees, and redelivery fees.
These costs may be deducted from the refund amount or charged separately.
If a refund of customs duties, import taxes, customs clearance fees, or other local charges is required, the customer must request it directly from the customs authority or courier in the destination country.
Defective Products, Incorrect Delivery, or Missing Components
If the exchange or return is due to a defective product, incorrect delivery, or missing components caused by us, the exchange or return will be processed at our expense after review.
Customers must first submit supporting materials, such as photos or videos, through our customer service center.
If a product is returned without our prior instructions, we may not be responsible for additional costs, customs delays, loss, or other issues that may occur during the return process.
Required Steps for Hardware Device Exchanges or Returns
For hardware device exchanges or returns, customers may be required to complete certain steps according to our instructions before returning the product.
Customers may need to unlink the device from the app, remove the device from their account, and perform a factory reset.
If the device is returned while still linked to a user account or personal information, the exchange or refund process may be delayed due to privacy protection and product inspection procedures.
If the product’s serial number has been registered, activated, exposed, or used in a way that reduces the value of the embedded software or service, the exchange or return may be restricted.
Cases Where Exchanges, Returns, or Refunds May Be Restricted
Exchanges, returns, or refunds may be restricted in the following cases:
More than 14 days have passed since the product was received.
The product, parts, components, or packaging box is damaged, making resale difficult.
There are signs that the product has been used.
The product has been damaged due to the customer’s fault.
The product’s serial number has been registered, activated, exposed, or used.
The product is returned without prior request or instructions from our customer service center.
The product is returned due to refusal of delivery, incorrect recipient information, unpaid customs duties or taxes, customs restrictions, or other reasons attributable to the customer.
The product has been disposed of or cannot be recovered.
Refund Process
Refunds will be processed only after the returned product arrives at our logistics center and passes inspection.
For returns caused by reasons attributable to the customer, actual costs incurred will be deducted from the refund amount.
Deductible costs may include international shipping fees, return shipping fees, customs duties, import taxes, customs clearance fees, storage fees, and redelivery fees.
If the product is lost, damaged, disposed of, or cannot be recovered during the return process, the refund may be restricted.
Customer Service
Inquiry Channels
1:1 inquiry board on our official online store
Official email: contact@wellune.com
Operating Hours
10:00 AM – 5:00 PM KST
Lunch break: 11:30 AM – 1:00 PM KST
Closed on weekends and public holidays
Warranty and Consumer Compensation
Product warranty and consumer compensation matters shall be handled in accordance with applicable laws and regulations, regional consumer dispute resolution standards, and the company’s individual terms, conditions, and notices.
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